Overview
At Nutrition Clinic, we value your trust and satisfaction.
Our refund and return policy lasts 30 days from the date of purchase.
If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return, your product must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
Non-Returnable Items
For safety and hygiene reasons, certain products cannot be returned:
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Opened or used supplements and consumables
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Perishable products such as food, beverages, or nutrition bars
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Health and personal care items once opened
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Gift cards or promotional vouchers
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Downloadable or digital items (meal plans, e-books, guides)
Please note, we do not accept returns for products that are temperature-sensitive or customized for individual use.
Returns Process
To complete your return, a receipt or proof of purchase is required.
Do not send products back to the manufacturer directly.
Please contact us at {email address} before sending your return so we can provide instructions and confirm eligibility.
Customers are responsible for return shipping costs, which are non-refundable.
If your refund is approved, the return shipping cost will be deducted from your refund.
Refunds
Once your return is received and inspected, we will send you an email notification confirming the status of your refund request.
If your refund is approved, it will be processed within 7–10 business days, and a credit will automatically be applied to your original payment method.
Late or Missing Refunds
If you haven’t received your refund:
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Recheck your bank account.
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Contact your credit card provider; posting delays may occur.
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Contact your bank; processing time may vary.
If you’ve done all of this and still haven’t received your refund, please reach out to us at {email address}.
Sale Items
Only regular-priced products may be refunded.
Discounted or sale items are not eligible for refunds.
Exchanges
We only replace products if they are defective or damaged.
If you need to exchange an item for the same product, please email us at {email address} and send your product to {physical address}.
Gifts
If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of your return.
Once we receive the returned item, a gift voucher will be issued to you.
If the gift was sent to the buyer first, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, please mail it to:
{Physical Address}
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
We cannot guarantee receipt of returned items without tracking confirmation.
Need Help?
For any questions related to refunds or returns, please contact our support team at {email address}.